After monitoring overnight, we are satisfied that the issue with this device has been resolved.
Posted May 27, 2026 - 14:44 AEST
Monitoring
On-site technicians have replaced failed components and services should be returning to normal. If you continue to experience issues as a result of this incident, feel free to raise a case via the MySAU portal.
We will monitor the situation and mark this incident as resolved once we are satisfied the issue is no longer present.
Posted May 26, 2026 - 12:31 AEST
Identified
An issue has been identified with a colocation switch in the Equinix BR1 facility, specifically rack BR1:02:040110:0511 which is affecting connectivity to services within this rack. On-site technicians are working on restoring service to this rack, and we will provide updates as available.
Posted May 26, 2026 - 12:04 AEST
This incident affected: Services (Network), Regions (Brisbane), and Data Centres (Equinix BR1).