In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 08, 2025 - 07:00 AEST
Sep 08, 2025 - 07:00 AEST
Scheduled - Maintenance Window:
Date Range: Monday, 8 September 2025 to Friday, 26 September 2025
Daily Time (Local): 07:00 to 17:00 AEST
Daily Time (UTC): 21:00 to 07:00 UTC (previous day to current)
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be undertaking a full replacement of the UPS B1 system at the SY1 data centre. This work is part of their ongoing UPS replacement program designed to ensure long-term reliability and minimise the risk of disruption to customer services.
Service Impact
Power Systems:
- All loads will remain on utility power throughout the activity.
- UPS-backed services will continue to operate on their primary UPS source.
- Redundancy will be reduced during the scheduled maintenance window.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
Work will include the replacement of the UPS B1 system and associated batteries.
Maintenance activities are fully scripted and will be carried out by Equinix engineers with support from system vendors and service providers.
Only one UPS system will be worked on at a time to ensure operational stability.
No direct customer impact is expected, but reduced fault tolerance may exist during this period.
Customer Action:
No action is required. Services will remain operational and protected throughout the maintenance window. Equinix engineers will closely monitor all systems to ensure continued stability and service integrity.
For further details or questions, please contact our support team.
Sep 8, 2025 07:00 - Sep 26, 2025 17:00 AEST
Date Range: Monday, 8 September 2025 to Friday, 26 September 2025
Daily Time (Local): 07:00 to 17:00 AEST
Daily Time (UTC): 21:00 to 07:00 UTC (previous day to current)
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be undertaking a full replacement of the UPS B1 system at the SY1 data centre. This work is part of their ongoing UPS replacement program designed to ensure long-term reliability and minimise the risk of disruption to customer services.
Service Impact
Power Systems:
- All loads will remain on utility power throughout the activity.
- UPS-backed services will continue to operate on their primary UPS source.
- Redundancy will be reduced during the scheduled maintenance window.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
Work will include the replacement of the UPS B1 system and associated batteries.
Maintenance activities are fully scripted and will be carried out by Equinix engineers with support from system vendors and service providers.
Only one UPS system will be worked on at a time to ensure operational stability.
No direct customer impact is expected, but reduced fault tolerance may exist during this period.
Customer Action:
No action is required. Services will remain operational and protected throughout the maintenance window. Equinix engineers will closely monitor all systems to ensure continued stability and service integrity.
For further details or questions, please contact our support team.
Sep 8, 2025 07:00 - Sep 26, 2025 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2025 - 06:00 AEST
Sep 01, 2025 - 06:00 AEST
Scheduled - Equinix will be upgrading the security access control system at SY4. During this period, you may experience delays when entering or exiting certain access points as card readers are upgraded throughout the site. All areas will remain secure, and every effort will be made to facilitate access through impacted areas.
Upgrade Schedule:
— Start: 01 September 2025, 06:00 local time
— End: 22 October 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Sep 1, 2025 06:00 - Oct 22, 2025 19:00 AEDT
Upgrade Schedule:
— Start: 01 September 2025, 06:00 local time
— End: 22 October 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Sep 1, 2025 06:00 - Oct 22, 2025 19:00 AEDT
Regions
Under Maintenance
Sydney
Under Maintenance
Brisbane
Operational
Melbourne
Operational
Perth
Operational
New Zealand
Operational
Services
Operational
Network
Operational
Private Cloud
Operational
Dedicated Servers
Operational
Cloud Servers
Operational
Firewall
Operational
Colocation
Operational
Spam Filter
?
Operational
Managed Wordpress
Operational
xDSL/EFM
Operational
Network Storage
?
Operational
Virtual Data Centre (VDC)
Operational
Domain Name Service (DNS)
Operational
Data Centres
Under Maintenance
Equinix SY1
Under Maintenance
Equinix SY3
Operational
Equinix SY4
Under Maintenance
Equinix BR1
Operational
Equinix ME1
Operational
Equinix PE2
Operational
Vocus - Albany
Operational
SYD2
Operational
NextDC B1
Operational
Service Desk
Operational
MySAU Customer Portal
Operational
Phone Support
Operational
Servers Australia Monitoring Platform
?
Operational
Servers Australia Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Equinix SY1/2 Security Access Control Upgrade Sep 15, 2025 07:00 - Sep 19, 2025 18:00 AEST
Equinix will be upgrading the security access control system at SY1/2. During this period, you may experience delays when entering or exiting certain access points as card readers are upgraded throughout the site. All areas will remain secure, and every effort will be made to facilitate access through impacted areas.
Upgrade Schedule:
— Start: 15th September 2025, 07:00 local time
— End: 19th September 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Posted on Sep 04, 2025 - 10:23 AEST
Upgrade Schedule:
— Start: 15th September 2025, 07:00 local time
— End: 19th September 2025, 18:00 local time
Support Contacts:
If you have any questions or require assistance whilst on-site during business hours, please contact the on-site security team.
For assistance after hours, please contact our Support team by raising a case in the MySAU portal or calling 1300 788 862.
Posted on Sep 04, 2025 - 10:23 AEST
Planned Maintenance: VMWare NSX-T Sep 18, 2025 01:00-03:00 AEST
Scheduled Time: 1:00 AM AEST, Tuesday 16th September 2025
Details:
Servers Australia will be undertaking unplanned maintenance on our NSX-T platform. During the outage window our engineers will be rebooting NSX-T Managers inside the platform.
Customer Impact:
This NSX-T environment backs Private Clouds and VDC. Due to the redundant nature of the platform, there is expected to be no impact to customers during this maintenance window.
Our team will be actively monitoring the environment throughout the process and provide updates as needed.
If you have concerns, please contact our support team.
Posted on Sep 09, 2025 - 15:28 AEST
Details:
Servers Australia will be undertaking unplanned maintenance on our NSX-T platform. During the outage window our engineers will be rebooting NSX-T Managers inside the platform.
Customer Impact:
This NSX-T environment backs Private Clouds and VDC. Due to the redundant nature of the platform, there is expected to be no impact to customers during this maintenance window.
Our team will be actively monitoring the environment throughout the process and provide updates as needed.
If you have concerns, please contact our support team.
Posted on Sep 09, 2025 - 15:28 AEST
Scheduled Maintenance – Sydney 25G Network Sep 18, 2025 01:00-05:00 AEST
We will be performing scheduled maintenance on our Sydney 25G network, which underpins the following services:
- Enterprise Dedicated Servers (Dual-homed)
- Private Cloud (Dual-homed)
- VPS (Dual-homed)
- FortiGate Firewalls (Dual-homed)
- NetApp Storage Infrastructure (Dual-homed)
During this maintenance, we will be upgrading the firmware of all switches in the topology to patch a known software bug.
Impact:
- Dual-homed services: No impact is expected.
- Single-homed services: Customers may experience a service interruption of up to 10 minutes while switches reload and restart services. Single-homed customers have already been contacted directly regarding this work.
We appreciate your understanding as we carry out this important work to maintain the stability and reliability of our network.
Posted on Sep 10, 2025 - 15:10 AEST
- Enterprise Dedicated Servers (Dual-homed)
- Private Cloud (Dual-homed)
- VPS (Dual-homed)
- FortiGate Firewalls (Dual-homed)
- NetApp Storage Infrastructure (Dual-homed)
During this maintenance, we will be upgrading the firmware of all switches in the topology to patch a known software bug.
Impact:
- Dual-homed services: No impact is expected.
- Single-homed services: Customers may experience a service interruption of up to 10 minutes while switches reload and restart services. Single-homed customers have already been contacted directly regarding this work.
We appreciate your understanding as we carry out this important work to maintain the stability and reliability of our network.
Posted on Sep 10, 2025 - 15:10 AEST
Advisory Notice – Equinix SY4 & SY5 Emergency Evacuation Drill Oct 2, 2025 14:00-17:00 AEST
Event Window:
Date: Thursday, 2 October 2025
Time (Local): 14:00 to 17:00 AEST
Location: Equinix SY4 & SY5 (Sydney)
Summary:
Equinix will be conducting an emergency evacuation drill at the SY4 and SY5 facilities as part of their Business Continuity Program (BCP). The purpose of this drill is to ensure the safety and preparedness of all customers, staff, and on-site personnel in the event of a real emergency.
What to Expect:
- The evacuation alarm will be triggered manually at the start of the exercise.
- All occupants must immediately evacuate the building once the alarm is heard.
- Please follow the instructions provided by the appointed Fire Wardens and Chief Warden.
- Proceed calmly to the designated assembly area and remain there until further instructions are given.
Customer Impact:
- This is a safety drill only; no service impact is expected.
- Access to the facility may be temporarily restricted during the exercise.
Customer Action:
If you are on-site during this period, you are required to participate in the evacuation drill. Please cooperate fully with Equinix staff to ensure the drill is conducted safely and efficiently.
Purpose:
These exercises are a vital part of Equinix’s safety procedures and are designed to test readiness and response in the event of an actual emergency.
If you have questions or require further clarification, please contact our support team.
Posted on Sep 04, 2025 - 10:17 AEST
Date: Thursday, 2 October 2025
Time (Local): 14:00 to 17:00 AEST
Location: Equinix SY4 & SY5 (Sydney)
Summary:
Equinix will be conducting an emergency evacuation drill at the SY4 and SY5 facilities as part of their Business Continuity Program (BCP). The purpose of this drill is to ensure the safety and preparedness of all customers, staff, and on-site personnel in the event of a real emergency.
What to Expect:
- The evacuation alarm will be triggered manually at the start of the exercise.
- All occupants must immediately evacuate the building once the alarm is heard.
- Please follow the instructions provided by the appointed Fire Wardens and Chief Warden.
- Proceed calmly to the designated assembly area and remain there until further instructions are given.
Customer Impact:
- This is a safety drill only; no service impact is expected.
- Access to the facility may be temporarily restricted during the exercise.
Customer Action:
If you are on-site during this period, you are required to participate in the evacuation drill. Please cooperate fully with Equinix staff to ensure the drill is conducted safely and efficiently.
Purpose:
These exercises are a vital part of Equinix’s safety procedures and are designed to test readiness and response in the event of an actual emergency.
If you have questions or require further clarification, please contact our support team.
Posted on Sep 04, 2025 - 10:17 AEST
Scheduled Maintenance Notice – Equinix SY1 Data Centre (UPS A1 System Replacement) Oct 3, 2025 06:00 - Oct 6, 2025 23:00 AEDT
Maintenance Window:
Date Range: Friday, 3 October 2025 to Friday, 10 October 2025
Daily Time (Local): 06:00/07:00 to 17:00/18:00 AEST (varies by day)
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be performing a full replacement of the A1 UPS (Uninterruptible Power Supply) system at the SY1 data centre. This upgrade is part of their ongoing UPS replacement program, designed to ensure the highest operational standards and long-term resilience of the facility’s critical power infrastructure.
Service Impact:
Power Systems:
- All customer loads will remain on utility power during the work.
- UPS-protected equipment will be supported via an alternate UPS source.
- Redundancy will be reduced during the scheduled maintenance window.
Cooling Systems:
- Cooling redundancy will be maintained, with no environmental impact expected.
Additional Information:
- The work will include the replacement of the A1 UPS and associated batteries, with comprehensive testing to validate operation.
- Activities are fully scripted and will be managed by Equinix engineers in conjunction with system vendors and service providers.
- Maintenance will be carried out in a controlled manner to ensure continuity of service, with only one system worked on at a time.
No customer impact is anticipated beyond a temporary reduction in redundancy.
Customer Action:
No action is required. Equinix staff will closely monitor all systems to ensure continued stability and service protection throughout the maintenance window.
If you have any questions or need further details, please contact our support team.
Posted on Sep 04, 2025 - 10:33 AEST
Date Range: Friday, 3 October 2025 to Friday, 10 October 2025
Daily Time (Local): 06:00/07:00 to 17:00/18:00 AEST (varies by day)
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be performing a full replacement of the A1 UPS (Uninterruptible Power Supply) system at the SY1 data centre. This upgrade is part of their ongoing UPS replacement program, designed to ensure the highest operational standards and long-term resilience of the facility’s critical power infrastructure.
Service Impact:
Power Systems:
- All customer loads will remain on utility power during the work.
- UPS-protected equipment will be supported via an alternate UPS source.
- Redundancy will be reduced during the scheduled maintenance window.
Cooling Systems:
- Cooling redundancy will be maintained, with no environmental impact expected.
Additional Information:
- The work will include the replacement of the A1 UPS and associated batteries, with comprehensive testing to validate operation.
- Activities are fully scripted and will be managed by Equinix engineers in conjunction with system vendors and service providers.
- Maintenance will be carried out in a controlled manner to ensure continuity of service, with only one system worked on at a time.
No customer impact is anticipated beyond a temporary reduction in redundancy.
Customer Action:
No action is required. Equinix staff will closely monitor all systems to ensure continued stability and service protection throughout the maintenance window.
If you have any questions or need further details, please contact our support team.
Posted on Sep 04, 2025 - 10:33 AEST
Scheduled Maintenance Notice – Equinix PE2 Data Centre (Annual Static Transfer Switch Maintenance) Oct 6, 2025 09:00 - Oct 11, 2025 18:00 AEDT
Maintenance Window:
Date Range: Monday, 6 October 2025 to Saturday, 11 October 2025
Daily Time (Local): 07:00 to 16:00 AWST
Daily Time (UTC): 23:00 to 08:00 UTC (previous day to current)
Location: Equinix PE2 (Perth)
Summary:
Equinix will be conducting annual maintenance on the Static Transfer Switch (STS) systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of the power infrastructure supporting your services.
Service Impact:
Power Systems
- All customer loads will remain on utility power during the activity.
- UPS-backed services will continue to run from their primary UPS-protected source.
- Redundancy will be temporarily reduced while work is performed, as R block redundancy will not be available due to isolation of source 2 at the STS.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
- Work will be performed on one STS at a time to minimise operational risk.
- No disruption to customer loads is expected; all systems will remain protected by UPS and generator support if required.
- Maintenance will include testing and verification of STS operation to ensure ongoing reliability.
Customer Action:
No customer action is required. Equinix engineers will closely monitor all systems throughout the maintenance period to ensure service continuity.
If you have any questions or would like further details, please contact our support team.
Posted on Sep 01, 2025 - 10:19 AEST
Date Range: Monday, 6 October 2025 to Saturday, 11 October 2025
Daily Time (Local): 07:00 to 16:00 AWST
Daily Time (UTC): 23:00 to 08:00 UTC (previous day to current)
Location: Equinix PE2 (Perth)
Summary:
Equinix will be conducting annual maintenance on the Static Transfer Switch (STS) systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of the power infrastructure supporting your services.
Service Impact:
Power Systems
- All customer loads will remain on utility power during the activity.
- UPS-backed services will continue to run from their primary UPS-protected source.
- Redundancy will be temporarily reduced while work is performed, as R block redundancy will not be available due to isolation of source 2 at the STS.
Cooling Systems:
- Cooling redundancy will be maintained. No environmental impact is expected.
Additional Information:
- Work will be performed on one STS at a time to minimise operational risk.
- No disruption to customer loads is expected; all systems will remain protected by UPS and generator support if required.
- Maintenance will include testing and verification of STS operation to ensure ongoing reliability.
Customer Action:
No customer action is required. Equinix engineers will closely monitor all systems throughout the maintenance period to ensure service continuity.
If you have any questions or would like further details, please contact our support team.
Posted on Sep 01, 2025 - 10:19 AEST
Scheduled Maintenance Notice – Equinix SY1 Data Centre (UPS A2 System Replacement) Oct 17, 2025 07:00 - Oct 24, 2025 17:00 AEDT
Maintenance Window:
Date Range: Friday, 17 October 2025 to Friday, 24 October 2025
Daily Time (Local): 07:00 to 17:00 AEST
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be performing a full replacement of the A2 UPS (Uninterruptible Power Supply) system at the SY1 facility. This work is part of their ongoing UPS replacement program and is being undertaken to ensure the continued reliability and resilience of the facility’s critical power infrastructure.
Service Impact:
Power Systems:
- All customer loads will remain supported by utility power.
- UPS-protected equipment will be temporarily transferred to an alternate UPS-protected source.
- Redundancy will be reduced during the scheduled maintenance.
Cooling Systems:
- Cooling redundancy will be maintained, with no environmental impact expected.
Additional Information:
- The maintenance will include replacement of the A2 UPS and associated batteries.
- Comprehensive testing and validation will be carried out to confirm stability and reliability.
- The work will be fully scripted and controlled by Equinix engineers, with participation from system vendors and service providers as required.
- No service interruptions are expected, though power system redundancy will be reduced for the duration of the maintenance.
Customer Action:
No action is required. Equinix engineers will actively monitor all systems throughout the activity to ensure continued service stability.
If you have any questions or require further information, please contact our support team.
Posted on Sep 10, 2025 - 09:15 AEST
Date Range: Friday, 17 October 2025 to Friday, 24 October 2025
Daily Time (Local): 07:00 to 17:00 AEST
Location: Equinix SY1 (Sydney)
Summary:
Equinix will be performing a full replacement of the A2 UPS (Uninterruptible Power Supply) system at the SY1 facility. This work is part of their ongoing UPS replacement program and is being undertaken to ensure the continued reliability and resilience of the facility’s critical power infrastructure.
Service Impact:
Power Systems:
- All customer loads will remain supported by utility power.
- UPS-protected equipment will be temporarily transferred to an alternate UPS-protected source.
- Redundancy will be reduced during the scheduled maintenance.
Cooling Systems:
- Cooling redundancy will be maintained, with no environmental impact expected.
Additional Information:
- The maintenance will include replacement of the A2 UPS and associated batteries.
- Comprehensive testing and validation will be carried out to confirm stability and reliability.
- The work will be fully scripted and controlled by Equinix engineers, with participation from system vendors and service providers as required.
- No service interruptions are expected, though power system redundancy will be reduced for the duration of the maintenance.
Customer Action:
No action is required. Equinix engineers will actively monitor all systems throughout the activity to ensure continued service stability.
If you have any questions or require further information, please contact our support team.
Posted on Sep 10, 2025 - 09:15 AEST
Service Impacting Maintenance Notice – Equinix BR1 Data Centre (Node DB-A 5-Yearly Maintenance) Oct 28, 2025 05:30-17:30 AEDT
Maintenance Window:
Date: Tuesday, 28 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix will be conducting 5-yearly maintenance on Node DB-A and UPS 1A at the BR1 facility. This work requires a complete shutdown of Node DB-A to allow essential maintenance tasks to be completed. The activity is a critical part of Equinix’s preventative maintenance program, ensuring the ongoing reliability of the data centre infrastructure.
Service Impact:
Power Systems:
- All customer IT equipment will automatically fail over to Node DB-B, which will remain fully supported by UPS and generators.
- Power redundancy will be reduced to N during this maintenance window.
- Customers with single-corded equipment fed only from the A supply risk loss of protection and should migrate loads to the B supply before the maintenance begins.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the A supply, it is strongly recommended that you move it to the B supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the A supply to the B supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:37 AEST
Date: Tuesday, 28 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix will be conducting 5-yearly maintenance on Node DB-A and UPS 1A at the BR1 facility. This work requires a complete shutdown of Node DB-A to allow essential maintenance tasks to be completed. The activity is a critical part of Equinix’s preventative maintenance program, ensuring the ongoing reliability of the data centre infrastructure.
Service Impact:
Power Systems:
- All customer IT equipment will automatically fail over to Node DB-B, which will remain fully supported by UPS and generators.
- Power redundancy will be reduced to N during this maintenance window.
- Customers with single-corded equipment fed only from the A supply risk loss of protection and should migrate loads to the B supply before the maintenance begins.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the A supply, it is strongly recommended that you move it to the B supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the A supply to the B supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:37 AEST
Service Impacting Maintenance Notice – Equinix BR1 Data Centre (Node DB-B 5-Yearly Maintenance) Oct 29, 2025 05:30-17:30 AEDT
Maintenance Window:
Date: Wednesday, 29 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix facility engineers and approved vendors will perform 5-yearly maintenance on Node DB-B and UPS 1B at the BR1 facility. This work requires a complete shutdown of Node DB-B to carry out essential maintenance tasks.
During the activity, all customer IT equipment will fail over to Node DB-A, which will remain supported by UPS and generator systems. While service continuity will be maintained, redundancy will be reduced to N for the duration of the works.
Service Impact:
Power Systems:
- Node DB-B and UPS 1B will be fully offline.
- All IT loads will be carried by Node DB-A.
- Power redundancy will be reduced to N.
- Customers with single-fed equipment on the B supply risk loss of protection and should move their load to the A supply.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the B supply, it is strongly recommended that you move it to the A supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the B supply to the A supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:41 AEST
Date: Wednesday, 29 October 2025
Time (Local): 05:30 to 17:30 AEST
Location: Equinix BR1 (Brisbane)
Summary:
Equinix facility engineers and approved vendors will perform 5-yearly maintenance on Node DB-B and UPS 1B at the BR1 facility. This work requires a complete shutdown of Node DB-B to carry out essential maintenance tasks.
During the activity, all customer IT equipment will fail over to Node DB-A, which will remain supported by UPS and generator systems. While service continuity will be maintained, redundancy will be reduced to N for the duration of the works.
Service Impact:
Power Systems:
- Node DB-B and UPS 1B will be fully offline.
- All IT loads will be carried by Node DB-A.
- Power redundancy will be reduced to N.
- Customers with single-fed equipment on the B supply risk loss of protection and should move their load to the A supply.
Cooling Systems:
- Chiller redundancy will remain at N+1, with no expected environmental impact.
Recommended Customer Action:
If you have single-corded IT equipment currently powered from the B supply, it is strongly recommended that you move it to the A supply for the duration of the maintenance.
Outage Duration:
12 hours (05:30–17:30 local time)
Additional Information:
This work will be carried out by Equinix facility engineers in collaboration with approved vendors. All tasks are scripted and controlled to ensure the maintenance is completed safely and efficiently.
Customer Action Required:
- Verify your power configurations prior to the maintenance window.
- Migrate any at-risk, single-fed devices from the B supply to the A supply.
For further details or assistance, please contact our support team.
Posted on Sep 09, 2025 - 11:41 AEST