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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
vCloud Director Platform Maintenance Jul 3, 2025 01:00-05:00 AEST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 02, 2025 - 15:23 AEST
Jul 02, 2025 - 15:23 AEST
Scheduled -
We would like to inform you of a scheduled maintenance window for the vCloud Director (vCD) platform.
During this time, the vCloud Director Web UI will be unavailable as we perform essential updates to ensure continued platform stability and performance.
Please note:
No impact is expected to running workloads or existing virtual machine operations.
We appreciate your understanding and patience. If you have any questions or require assistance, please contact our support team.
Jun 23, 2025 - 01:00 AEST
During this time, the vCloud Director Web UI will be unavailable as we perform essential updates to ensure continued platform stability and performance.
Please note:
No impact is expected to running workloads or existing virtual machine operations.
We appreciate your understanding and patience. If you have any questions or require assistance, please contact our support team.
Jun 23, 2025 - 01:00 AEST
Scheduled Maintenance - FortiGate Firewalls Jul 8, 2025 01:00-03:00 AEST
Our engineers will be performing a firmware upgrade on the FortiGate firewall cluster in Sydney.
During this maintenance window, customers using FortiGate firewall services may experience brief interruptions of up to 15 minutes. This could also affect access to services that depend on the firewall during the upgrade process.
If you have any questions or concerns, please reach out to our support team via the MySAU portal.
Posted on Jun 30, 2025 - 14:18 AEST
During this maintenance window, customers using FortiGate firewall services may experience brief interruptions of up to 15 minutes. This could also affect access to services that depend on the firewall during the upgrade process.
If you have any questions or concerns, please reach out to our support team via the MySAU portal.
Posted on Jun 30, 2025 - 14:18 AEST
Scheduled Maintenance Notice – Equinix PE2 Data Centre (Quarterly Rotary UPS Maintenance) Aug 5, 2025 12:00 - Aug 9, 2025 19:00 AEST
Maintenance Window:
Date Range: Tuesday, 5 August 2025 to Saturday, 9 August 2025
Daily Time (Local): 10:00 to 17:00 AWST
Daily Time (UTC): 02:00 to 09:00 UTC
Summary:
Equinix will be performing scheduled quarterly maintenance on their Rotary UPS systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of power infrastructure supporting your services.
Service Impact
Power Systems:
- Loads will be transferred to generator power during the maintenance period.
- UPS-backed systems will be temporarily placed on an unprotected source.
- Power system redundancy will be reduced while work is underway.
Cooling Systems:
- Cooling system redundancy will be maintained. No environmental impact is expected.
Additional Information:
Each UPS unit will be serviced individually and placed in bypass mode one at a time to maintain overall system stability.
Generator power will fully support all customer loads during the maintenance. R-block capacity is available as a contingency.
No customer power interruptions are expected.
Customer Action:
No action is required from customers at this time. All work will be closely coordinated and monitored by Equinix and their approved vendors.
If you have any concerns or require further information, please contact our support team.
Posted on Jun 30, 2025 - 15:00 AEST
Date Range: Tuesday, 5 August 2025 to Saturday, 9 August 2025
Daily Time (Local): 10:00 to 17:00 AWST
Daily Time (UTC): 02:00 to 09:00 UTC
Summary:
Equinix will be performing scheduled quarterly maintenance on their Rotary UPS systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of power infrastructure supporting your services.
Service Impact
Power Systems:
- Loads will be transferred to generator power during the maintenance period.
- UPS-backed systems will be temporarily placed on an unprotected source.
- Power system redundancy will be reduced while work is underway.
Cooling Systems:
- Cooling system redundancy will be maintained. No environmental impact is expected.
Additional Information:
Each UPS unit will be serviced individually and placed in bypass mode one at a time to maintain overall system stability.
Generator power will fully support all customer loads during the maintenance. R-block capacity is available as a contingency.
No customer power interruptions are expected.
Customer Action:
No action is required from customers at this time. All work will be closely coordinated and monitored by Equinix and their approved vendors.
If you have any concerns or require further information, please contact our support team.
Posted on Jun 30, 2025 - 15:00 AEST
Scheduled Maintenance Notice – Equinix SY4 Data Centre (Power Systems) Aug 6, 2025 07:00-19:00 AEST
Summary:
Our upstream provider, Equinix, has advised of planned maintenance at their SY4 facility. This work is part of their preparation activities for the 2025 high-voltage shutdown and includes switching operations and critical infrastructure inspections.
Impact to Services
Power Systems:
- Load will be transferred to generator power during the maintenance window.
- UPS-backed equipment will remain protected via the primary UPS source.
- Redundancy of power systems will be reduced during this time.
Cooling Systems:
- Cooling system redundancy will be maintained; no impact to environmental controls is expected.
Purpose of Work:
This maintenance is required to perform essential checks and servicing of the 33kV and 11kV transformers and switchboards. This includes infrared scanning of generator and main switchboards and inspections of electrical infrastructure to ensure continued system reliability and safety.
Customer Action:
No customer action is required at this time. We do not anticipate any interruption to your services as a result of this maintenance. Our teams will continue to monitor all systems closely throughout the maintenance window.
Should you have any questions or concerns, please don’t hesitate to contact our support team.
Posted on Jun 30, 2025 - 14:56 AEST
Our upstream provider, Equinix, has advised of planned maintenance at their SY4 facility. This work is part of their preparation activities for the 2025 high-voltage shutdown and includes switching operations and critical infrastructure inspections.
Impact to Services
Power Systems:
- Load will be transferred to generator power during the maintenance window.
- UPS-backed equipment will remain protected via the primary UPS source.
- Redundancy of power systems will be reduced during this time.
Cooling Systems:
- Cooling system redundancy will be maintained; no impact to environmental controls is expected.
Purpose of Work:
This maintenance is required to perform essential checks and servicing of the 33kV and 11kV transformers and switchboards. This includes infrared scanning of generator and main switchboards and inspections of electrical infrastructure to ensure continued system reliability and safety.
Customer Action:
No customer action is required at this time. We do not anticipate any interruption to your services as a result of this maintenance. Our teams will continue to monitor all systems closely throughout the maintenance window.
Should you have any questions or concerns, please don’t hesitate to contact our support team.
Posted on Jun 30, 2025 - 14:56 AEST