Monitoring - We have re-enabled the link between Equinix SY3 and Equinix PE2 after notice from the backhaul carrier advising capacity is now available. We will monitor the quality of the connection and close this status when we are satisfied that everything is stable.
Sep 13, 2024 - 14:07 AEST
Sep 13, 2024 - 14:07 AEST
Identified - We disabled a link between Equinix SY3 and Equinix PE2 due to intermittent connectivity issues with our backhaul service. Connectivity between NSW and WA is still operational, albeit with reduced redundancy and capacity.
We will monitor the situation and provide updates as available. If you are experiencing any issues or have any questions, please raise a case via the MySAU portal, or reach out to our support team via phone on +61 2 8115 8888
Sep 12, 2024 - 17:19 AEST
We will monitor the situation and provide updates as available. If you are experiencing any issues or have any questions, please raise a case via the MySAU portal, or reach out to our support team via phone on +61 2 8115 8888
Sep 12, 2024 - 17:19 AEST
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Degraded Performance
Partial Outage
Major Outage
Maintenance
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had a major outage.
had a partial outage.
Scheduled Maintenance
(SERVICE IMPACTING) Customer Outage Isolation of PDU-1-1A and PDU-1-2A for BCM Replacement at BR1
Oct 28, 2024 05:00-17:00 AEDT
Please be advised that during the maintenance window outlined below, Equinix will be conducting scheduled power maintenance at the Equinix BR1 facility. This maintenance will impact single-fed devices in all racks. We strongly recommend you review the following details carefully.
Maintenance Window:
Location:
Description of Work:
Equinix Facility staff and approved contractors will be shutting down PDU-1-1A and PDU-1-2A to perform Branch Circuit Monitoring upgrades. During this time, single-fed equipment will experience a loss of redundancy, as dual-powered devices will fail over to PDU-1-1B and PDU-1-2B, which remain UPS and Generator supported.
Equinix staff will monitor all alarms and conditions throughout the maintenance to ensure the integrity of the facility.
Maintenance Activity: Equinix Facility staff and approved contractors will be shutting down PDU-1-1A and PDU-1-2A to complete branch circuit monitoring upgrades.
Customer cabinets will have one feed isolated with dual supplied equipment failing over to PDU-1-1B and PDU-1-2B
Recommended Action:
Outage Duration: 12 Hours
Important Note: Please physically inspect the PDU rails in your racks to confirm the labels for rail A and rail B. Do not assume that rail A is always on the left side and rail B on the right side.
If you require an Automatic Transfer Switch (ATS) or Static Transfer Switch (STS) to maintain power to your single-fed devices, please refer to this document for a list of approved devices.
For any further assistance or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.
Posted on Sep 02, 2024 - 12:06 AEST
Maintenance Window:
- Date: 28-OCT-2024
- Local Time: Monday, 28-OCT, 05:00 - 17:00
- UTC Time: Sunday, 27-OCT, 19:00 - Monday, 28-OCT, 07:00
Location:
- Facility: Equinix BR1
Description of Work:
Equinix Facility staff and approved contractors will be shutting down PDU-1-1A and PDU-1-2A to perform Branch Circuit Monitoring upgrades. During this time, single-fed equipment will experience a loss of redundancy, as dual-powered devices will fail over to PDU-1-1B and PDU-1-2B, which remain UPS and Generator supported.
Equinix staff will monitor all alarms and conditions throughout the maintenance to ensure the integrity of the facility.
Maintenance Activity: Equinix Facility staff and approved contractors will be shutting down PDU-1-1A and PDU-1-2A to complete branch circuit monitoring upgrades.
Customer cabinets will have one feed isolated with dual supplied equipment failing over to PDU-1-1B and PDU-1-2B
Recommended Action:
- Single Corded Devices: We recommend relocating these devices to PDU-1-1B and PDU-1-2B prior to the commencement of the maintenance to avoid disruption or installing an ATS/STS to keep your equipment online.
- Dual-Powered Devices: These devices will automatically failover to the remaining active power feeds as long as they are connected to both A & B PDU rails.
Outage Duration: 12 Hours
Important Note: Please physically inspect the PDU rails in your racks to confirm the labels for rail A and rail B. Do not assume that rail A is always on the left side and rail B on the right side.
If you require an Automatic Transfer Switch (ATS) or Static Transfer Switch (STS) to maintain power to your single-fed devices, please refer to this document for a list of approved devices.
For any further assistance or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.
Posted on Sep 02, 2024 - 12:06 AEST
(SERVICE IMPACTING) Customer Outage Isolation of PDU-1-1B and PDU-1-2B for BCM Replacement at BR1
Oct 30, 2024 05:00-17:00 AEDT
Please be advised that during the maintenance window outlined below, Equinix will be conducting scheduled power maintenance at the Equinix BR1 facility. This maintenance will impact single-fed devices in all racks. We strongly recommend you review the following details carefully.
Maintenance Window:
Location:
Description of Work:
Equinix Facility staff and approved contractors will be shutting down PDU-1-1B and PDU-1-2B to perform Branch Circuit Monitoring upgrades. During this time, single-fed equipment will experience a loss of redundancy, as dual-powered devices will fail over to PDU-1-1A and PDU-1-2A, which remain UPS and Generator supported.
Equinix staff will monitor all alarms and conditions throughout the maintenance to ensure the integrity of the facility.
Maintenance Activity: Equinix Facility staff and approved contractors will be shutting down PDU-1-1B and PDU-1-2B to complete branch circuit monitoring upgrades.
Customer cabinets will have one feed isolated with dual supplied equipment failing over to PDU-1-1A and PDU-1-2A.
Recommended Action:
Outage Duration: 12 Hours
Important Note: Please physically inspect the PDU rails in your racks to confirm the labels for rail A and rail B. Do not assume that rail A is always on the left side and rail B on the right side.
If you require an Automatic Transfer Switch (ATS) or Static Transfer Switch (STS) to maintain power to your single-fed devices, please refer to this document for a list of approved devices.
For any further assistance or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.
Posted on Sep 02, 2024 - 12:12 AEST
Maintenance Window:
- Date: 30-OCT-2024
- Local Time: Wednesday, 30 OCT 05:00 - 17:00
- UTC Time: Tuesday, 29 OCT, 19:00 - Wednesday, 30 OCT, 07:00
Location:
- Facility: Equinix BR1
Description of Work:
Equinix Facility staff and approved contractors will be shutting down PDU-1-1B and PDU-1-2B to perform Branch Circuit Monitoring upgrades. During this time, single-fed equipment will experience a loss of redundancy, as dual-powered devices will fail over to PDU-1-1A and PDU-1-2A, which remain UPS and Generator supported.
Equinix staff will monitor all alarms and conditions throughout the maintenance to ensure the integrity of the facility.
Maintenance Activity: Equinix Facility staff and approved contractors will be shutting down PDU-1-1B and PDU-1-2B to complete branch circuit monitoring upgrades.
Customer cabinets will have one feed isolated with dual supplied equipment failing over to PDU-1-1A and PDU-1-2A.
Recommended Action:
- Single Corded Devices: We recommend relocating these devices to PDU-1-1A and PDU-1-2A prior to the commencement of the maintenance to avoid disruption or installing an ATS/STS to keep your equipment online.
- Dual-Powered Devices: These devices will automatically failover to the remaining active power feeds as long as they are connected to both A & B PDU rails.
Outage Duration: 12 Hours
Important Note: Please physically inspect the PDU rails in your racks to confirm the labels for rail A and rail B. Do not assume that rail A is always on the left side and rail B on the right side.
If you require an Automatic Transfer Switch (ATS) or Static Transfer Switch (STS) to maintain power to your single-fed devices, please refer to this document for a list of approved devices.
For any further assistance or queries regarding this maintenance, please contact our helpdesk by opening a case in the MySAU portal.
Posted on Sep 02, 2024 - 12:12 AEST