All Systems Operational

Regions Operational
90 days ago
99.99 % uptime
Today
Sydney Operational
90 days ago
99.96 % uptime
Today
Brisbane Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
100.0 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Private Cloud Operational
90 days ago
99.99 % uptime
Today
Dedicated Servers Operational
90 days ago
99.97 % uptime
Today
Cloud Servers Operational
90 days ago
99.99 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Spam Filter ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Operational
90 days ago
100.0 % uptime
Today
xDSL/EFM Operational
90 days ago
100.0 % uptime
Today
Network Storage ? Operational
90 days ago
100.0 % uptime
Today
Virtual Data Centre (VDC) Operational
90 days ago
99.99 % uptime
Today
Domain Name Service (DNS) Operational
90 days ago
100.0 % uptime
Today
Data Centres Operational
90 days ago
99.99 % uptime
Today
Equinix SY1 Operational
90 days ago
99.99 % uptime
Today
Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Equinix SY4 Operational
90 days ago
100.0 % uptime
Today
Equinix BR1 Operational
90 days ago
100.0 % uptime
Today
Equinix ME1 Operational
90 days ago
100.0 % uptime
Today
Equinix PE2 Operational
90 days ago
100.0 % uptime
Today
Vocus - Albany Operational
90 days ago
100.0 % uptime
Today
SYD2 Operational
90 days ago
99.97 % uptime
Today
NextDC B1 Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
MySAU Customer Portal Operational
Phone Support Operational
Servers Australia Monitoring Platform ? Operational
90 days ago
100.0 % uptime
Today
Servers Australia Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance Notice - Equinix PE2 Data Centre (DX Electrical Isolation) Jul 14, 2025 09:00 - Jul 15, 2025 19:00 AEST

Maintenance Window:
Date: 14-JUL-2025 - 15-JUL-2025

AWST: MONDAY, 14 JUL 07:00 - MONDAY, 14 JUL 16:00
UTC: SUNDAY, 13 JUL 23:00 - MONDAY, 14 JUL 08:00

AWST: TUESDAY, 15 JUL 07:00 - TUESDAY, 15 JUL 16:00
UTC: MONDAY, 14 JUL 23:00 - TUESDAY, 15 JUL 08:00

Summary:
Equinix will be replacing cabling on the DX cooling systems at PE2 to improve reliability and performance.

Impact:
Power:
- No impact expected.
- All loads will remain on utility power and protected by primary UPS systems.
- Full power system redundancy will be maintained throughout.

Cooling:
- Cooling system redundancy will be temporarily reduced.
- Only one DX unit will be taken offline at a time to allow for safe operating temperatures during the maintenance window.

Mitigation Measures:
- Work will be performed sequentially to avoid any significant impact to the operating environment.
- On-site personnel will actively monitor systems throughout the maintenance period.

Customer Action:
No action is required from customers at this time. All work will be closely coordinated and monitored by Equinix and their approved vendors.

If you have any concerns or require further information, please contact our support team.

Posted on Jul 07, 2025 - 10:36 AEST

vCloud Director Platform Maintenance Jul 23, 2025 01:00-05:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
Jul 02, 2025 - 15:23 AEST
Scheduled - We would like to inform you of a scheduled maintenance window for the vCloud Director (vCD) platform.

During this time, the vCloud Director Web UI will be unavailable as we perform essential updates to ensure continued platform stability and performance.

Please note:
No impact is expected to running workloads or existing virtual machine operations.

We appreciate your understanding and patience. If you have any questions or require assistance, please contact our support team.

Jun 23, 2025 - 01:00 AEST

Scheduled Maintenance Notice – Equinix SY3 Data Centre (Annual Generator Maintenance) Aug 4, 2025 07:00 - Aug 8, 2025 17:00 AEST

Maintenance Window:
Date Range: Monday, 4 August 2025 to Friday, 8 August 2025
Daily Time (Local): 07:00 to 17:00 AEST
Daily Time (UTC): 21:00 to 07:00 UTC (previous day to current)

Location: Equinix SY3 (Sydney)

Summary:
Equinix will be conducting annual preventative maintenance on the generator systems at the SY3 facility. This maintenance ensures the ongoing reliability and performance of the backup power infrastructure that supports your services.

Service Impact

Power Systems:
- All loads will remain on utility power.
- UPS loads will continue to operate from their primary UPS-protected source.
- Redundancy will be reduced during the maintenance window.

Cooling Systems:
- Cooling system redundancy will be maintained. No impact to environmental controls is expected.

Additional Information:
- Maintenance will include comprehensive testing of generator systems and associated fuel systems.
- Work will be performed on one system at a time to avoid any disruption to the operational environment.
- While no service impact is expected, temporary reductions in fault tolerance may occur due to reduced system redundancy.

Customer Action:
No customer action is required. This maintenance is expected to be non-disruptive. Our teams will monitor systems closely throughout the activity.

If you have any questions or concerns, please contact our support team.

Posted on Jul 03, 2025 - 14:29 AEST

Scheduled Maintenance Notice – Equinix ME1 Data Centre (STS System Maintenance) Aug 4, 2025 07:30 - Aug 8, 2025 17:00 AEST

Maintenance Window:
Date Range: Monday, 4 August 2025 to Friday, 8 August 2025
Daily Time (Local): 07:30 to 17:00 AEST
Daily Time (UTC): 21:30 to 07:00 UTC (previous day to current)

Location: Equinix ME1 (Melbourne)

Summary:
Equinix will be performing annual maintenance on the A3 and A4 Static Transfer Switch (STS) systems at the ME1 facility. This scheduled activity forms part of Equinix’s ongoing preventative maintenance program aimed at ensuring the continued reliability and safety of critical power systems.

Service Impact
Power Systems:
- Loads will remain on utility power throughout the maintenance.
- UPS-backed loads will be temporarily transferred to an alternate UPS-protected source.
- Power redundancy will be reduced during switching operations.

Cooling Systems:
- Cooling system redundancy will be maintained. No environmental impact is expected.

Additional Information:
- Maintenance will be carried out on one STS at a time to ensure continuous operation.
- All tasks are designed to be non-disruptive, although switching between redundant systems may temporarily reduce fault tolerance.
- Testing and inspection of the STS systems will be performed to validate operational health and integrity.

Customer Action:
No action is required. This maintenance is not expected to impact customer services directly. If your circuit is supported by the equipment involved, it will remain protected by alternate infrastructure.

If you have any questions or would like further information, please contact our support team.

Posted on Jul 03, 2025 - 14:27 AEST

Scheduled Maintenance Notice – Equinix PE2 Data Centre (Quarterly Rotary UPS Maintenance) Aug 5, 2025 12:00 - Aug 9, 2025 19:00 AEST

Maintenance Window:
Date Range: Tuesday, 5 August 2025 to Saturday, 9 August 2025
Daily Time (Local): 10:00 to 17:00 AWST
Daily Time (UTC): 02:00 to 09:00 UTC

Summary:
Equinix will be performing scheduled quarterly maintenance on their Rotary UPS systems at the PE2 data centre. This proactive maintenance ensures the continued reliability and performance of power infrastructure supporting your services.

Service Impact
Power Systems:
- Loads will be transferred to generator power during the maintenance period.
- UPS-backed systems will be temporarily placed on an unprotected source.
- Power system redundancy will be reduced while work is underway.

Cooling Systems:
- Cooling system redundancy will be maintained. No environmental impact is expected.

Additional Information:
Each UPS unit will be serviced individually and placed in bypass mode one at a time to maintain overall system stability.

Generator power will fully support all customer loads during the maintenance. R-block capacity is available as a contingency.

No customer power interruptions are expected.

Customer Action:
No action is required from customers at this time. All work will be closely coordinated and monitored by Equinix and their approved vendors.

If you have any concerns or require further information, please contact our support team.

Posted on Jun 30, 2025 - 15:00 AEST

Scheduled Maintenance Notice – Equinix SY4 Data Centre (Power Systems) Aug 6, 2025 07:00-19:00 AEST

Summary:
Our upstream provider, Equinix, has advised of planned maintenance at their SY4 facility. This work is part of their preparation activities for the 2025 high-voltage shutdown and includes switching operations and critical infrastructure inspections.

Impact to Services
Power Systems:
- Load will be transferred to generator power during the maintenance window.
- UPS-backed equipment will remain protected via the primary UPS source.
- Redundancy of power systems will be reduced during this time.

Cooling Systems:
- Cooling system redundancy will be maintained; no impact to environmental controls is expected.

Purpose of Work:
This maintenance is required to perform essential checks and servicing of the 33kV and 11kV transformers and switchboards. This includes infrared scanning of generator and main switchboards and inspections of electrical infrastructure to ensure continued system reliability and safety.

Customer Action:
No customer action is required at this time. We do not anticipate any interruption to your services as a result of this maintenance. Our teams will continue to monitor all systems closely throughout the maintenance window.

Should you have any questions or concerns, please don’t hesitate to contact our support team.

Posted on Jun 30, 2025 - 14:56 AEST

Scheduled Maintenance Notice – Equinix SY3 Data Centre (Annual Generator Maintenance Additional Window) Aug 11, 2025 07:00 - Aug 15, 2025 17:00 AEST

Update - Please see below for updated maintenance window times:

Date: 11-AUG-2025 - 15-AUG-2025

AEST: MONDAY, 11 AUG 07:00 - MONDAY, 11 AUG 17:00
UTC: SUNDAY, 10 AUG 21:00 - MONDAY, 11 AUG 07:00

AEST: TUESDAY, 12 AUG 07:00 - TUESDAY, 12 AUG 17:00
UTC: MONDAY, 11 AUG 21:00 - TUESDAY, 12 AUG 07:00

AEST: WEDNESDAY, 13 AUG 07:00 - WEDNESDAY, 13 AUG 17:00
UTC: TUESDAY, 12 AUG 21:00 - WEDNESDAY, 13 AUG 07:00

AEST: THURSDAY, 14 AUG 07:00 - THURSDAY, 14 AUG 17:00
UTC: WEDNESDAY, 13 AUG 21:00 - THURSDAY, 14 AUG 07:00

AEST: FRIDAY, 15 AUG 07:00 - FRIDAY, 15 AUG 17:00
UTC: THURSDAY, 14 AUG 21:00 - FRIDAY, 15 AUG 07:00

Jul 07, 2025 - 11:19 AEST
Scheduled - Maintenance Window:
Date: 04-AUG-2025 - 08-AUG-2025

AEST: MONDAY, 04 AUG 07:00 - MONDAY, 04 AUG 17:00
UTC: SUNDAY, 03 AUG 21:00 - MONDAY, 04 AUG 07:00

AEST: TUESDAY, 05 AUG 07:00 - TUESDAY, 05 AUG 17:00
UTC: MONDAY, 04 AUG 21:00 - TUESDAY, 05 AUG 07:00

AEST: WEDNESDAY, 06 AUG 07:00 - WEDNESDAY, 06 AUG 17:00
UTC: TUESDAY, 05 AUG 21:00 - WEDNESDAY, 06 AUG 07:00

AEST: THURSDAY, 07 AUG 07:00 - THURSDAY, 07 AUG 17:00
UTC: WEDNESDAY, 06 AUG 21:00 - THURSDAY, 07 AUG 07:00

AEST: FRIDAY, 08 AUG 07:00 - FRIDAY, 08 AUG 17:00
UTC: THURSDAY, 07 AUG 21:00 - FRIDAY, 08 AUG 07:00

Description:
Equinix will be conducting its annual maintenance of generator and associated fuel systems at the SY3 facility. Maintenance will be carried out one generator system at a time, ensuring continuous power availability and operational stability throughout the process.

Impact:
Power:
- Loads will remain on utility power throughout the maintenance.
- UPS loads will continue to run on their primary protected source.
- Redundancy will be reduced while each system is serviced.

Cooling:
- No impact expected. Cooling redundancy will be fully maintained.

Mitigation measures:
- All works will be performed on one generator system at a time.
- No disruption to operational environments is anticipated.

Customer Action:
No action is required from customers at this time. All work will be closely coordinated and monitored by Equinix and their approved vendors.

Jul 07, 2025 - 11:16 AEST

Scheduled Maintenance Notice – Equinix ME1 Data Centre (Generator Infrastructure Maintenance) Aug 11, 2025 07:30 - Aug 15, 2025 17:00 AEST

Maintenance Window:
Date Range: Monday, 11 August 2025 to Friday, 15 August 2025
Daily Time (Local): 07:30 to 17:00 AEST

Location: Equinix ME1 (Melbourne)

Summary:
Equinix will be conducting scheduled maintenance on the backup power generation infrastructure at the ME1 facility. This proactive maintenance is being carried out in collaboration with vendors and manufacturers to ensure continued system reliability and improve operational efficiency.

Service Impact:
Power Systems:
- Loads will remain on utility power.
- UPS-protected equipment will continue to run on their primary UPS source.
- Redundancy of the power systems will be temporarily reduced during the works.

Cooling Systems:
- Cooling system redundancy will be maintained. No impact to environmental systems is expected.

Additional Information:
- Maintenance will be carried out on one system at a time, minimising risk to customer services.
- This work is not expected to cause any interruption to power delivery, though reduced fault tolerance may exist while redundant systems are serviced.

Customer Action:
No action is required. Services are expected to remain unaffected, and our operations team will monitor all systems throughout the maintenance period.

If you have any questions or concerns, please reach out to our support team.

Posted on Jul 10, 2025 - 16:35 AEST

Scheduled Maintenance Notice - Equinix PE2 Data Centre (Annual Generator Maintenance) Aug 13, 2025 09:00 - Aug 17, 2025 18:00 AEST

Maintenance Window:
13-AUG-2025 - 16-AUG-2025

AWST: WEDNESDAY, 13 AUG 07:00 - WEDNESDAY, 13 AUG 17:00
UTC: TUESDAY, 12 AUG 23:00 - WEDNESDAY, 13 AUG 09:00

AWST: THURSDAY, 14 AUG 07:00 - THURSDAY, 14 AUG 17:00
UTC: WEDNESDAY, 13 AUG 23:00 - THURSDAY, 14 AUG 09:00

AWST: FRIDAY, 15 AUG 07:00 - FRIDAY, 15 AUG 17:00
UTC: THURSDAY, 14 AUG 23:00 - FRIDAY, 15 AUG 09:00

AWST: SATURDAY, 16 AUG 07:00 - SATURDAY, 16 AUG 17:00
UTC: FRIDAY, 15 AUG 23:00 - SATURDAY, 16 AUG 09:00

Description:
Equinix will be performing annual maintenance on generator systems at the PE2 facility to ensure ongoing reliability and reduce the risk of disruption. All work will be conducted by on-site personnel and approved vendors.

Maintenance will be carried out one generator system at a time, ensuring continuous power availability and operational stability throughout the process.

Impact:
Power:
- Systems will remain on utility power throughout.
- In the event of utility power loss, systems will automatically transfer to R-block via Static Transfer Switch (STS).
- Power redundancy will be temporarily reduced during maintenance.

Cooling:
- No impact expected. Cooling system redundancy will be fully maintained.

Mitigation measures:
- All works will be performed on one generator system at a time.
- No disruption to operational environments is anticipated.

Customer Action:
No action is required from customers at this time. All work will be closely coordinated and monitored by Equinix and their approved vendors.

If you have any questions or concerns regarding this maintenance, please contact our support team.

Posted on Jul 07, 2025 - 10:47 AEST
Jul 11, 2025

No incidents reported today.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 AEST
Scheduled - Our engineers will be performing a firmware upgrade on the FortiGate firewall cluster in Sydney.

During this maintenance window, customers using FortiGate firewall services may experience brief interruptions of up to 15 minutes. This could also affect access to services that depend on the firewall during the upgrade process.

If you have any questions or concerns, please reach out to our support team via the MySAU portal.

Jun 30, 14:18 AEST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Resolved - Services have been stable with no other incidents.
Jun 28, 00:53 AEST
Monitoring - Network Engineers identified a port channel in protection mode due to storm control in the network core. This happens to protect the network from unforeseen events.

The device that caused the event has been isolated from the network, and the network has returned to normal operations.

We will continue to monitor these services to ensure stability and connectivity are maintained.

Jun 27, 18:23 AEST
Update - There are connectivity issues for certain customers on Cloud environments.

Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.

Jun 27, 18:13 AEST
Investigating - There are connectivity issues for certain customers on Cloud environments.

Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.

Jun 27, 18:12 AEST
Jun 27, 2025